FAQ

The support email is support@besttours.com

When you send an email it generates a support ticket on our system which is then placed in a queue and dealt with by the first available support staff, who endeavour to reply to all tickets within a few hours

Emailing back and forth is very time consuming for you and us, so we don’t like doing it! Online chat is definitely the best way to get a fast response and more importantly, a fast resolution to any problems you are having that are not answered here in the Online Help Center.

– Choose your date (Green is available, Gray is Full/Not Avail)

– Choose time

– Pop in Voucher Codes (multiple vouchers, separate by a comma)

– Choose the correct number of people

– Click Purchase

– Register/Create an Account (if you have an account with us, you may log in to your account to book your tour)

Was this article helpful?

We recommend you plan to arrive at the meeting location 15 minutes before the start of your tour.

Due to the nature of walking tours, we cannot guarantee admission to latecomers. As a courtesy to everyone in the group, and to ensure a relaxing, fulfilling experience, please be punctual

Your ticket guarantees your place on the tour you have booked. If you miss the tour you will need to purchase another ticket for a new tour.

You can schedule a private tour by emailing support@besttours.com. Please write “Private Tour Request” in the subject line and your inquiry will be forwarded to a manager who will be in touch shortly thereafter to arrange your tour.

We offer group rates depending on group size, and we even offer discount ticket bundles for schools, non-profits, and other organizations!

Was this article helpful?

If you have a voucher, you will need to enter the name of the voucher company into the internal search bar of our website. This should bring up a list of tours and the one you are looking for will be the one connected with your voucher supplier.

If you are unable to select a specific date but able to select other dates then it is most likely that the day you are requesting is already full. Please choose another date.

Was this article helpful?

You may confirm your tour in-advance (24-48hrs) through our Website Chat or Email just to ensure that everything will go on as planned and you’re booked for the same time and date as well as the tour that you requested. Please bring your voucher and be reminded that you should be there 15 minutes before the tour starts.

Was this article helpful?

Tours can be rescheduled up until 48 hours prior to the tour. If you wish to reschedule within 48 hours of the tour, you will need to purchase a new ticket.

Was this article helpful?

All purchases are nonrefundable, as your place is being guaranteed on the tour when you make a reservation. If you cannot attend the date you have scheduled, you may reschedule the tour, provided you notify us via email with at least 48 hours notice.

Was this article helpful?

If you cannot reschedule the tour due to any reason, please contact your voucher company to get a full refund in-case you used a voucher. If you purchased your tickets directly from us then please reply with your valid email address to receive a full refund.

Was this article helpful?

Sure! Please make sure that whomever you are giving the ticket to understands that the booking will remain under the name of the original purchaser, as this will avoid confusion at check in.

Was this article helpful?

Vouchers purchased from third party sites have expiration dates and terms that are unique to each particular site.

Note that expiration dates signify the date by which you must make a reservation, as long as you book it on or before the expiration, you can go anytime within 6 months.

Was this article helpful?

Due to spatial limitations inside the shops, everyone on the tour must have a paid ticket.

Was this article helpful?

All tours in English speaking countries are given in English. Tours in other countries are given in their native language and English

Was this article helpful?

All tours run rain or shine. Tours will only be cancelled in the event of severe and dangerous weather. Guests will be notified the day prior in the event of a severe weather-related cancellation.

Was this article helpful?

Yes! There are no age restrictions on any of our tours. Ghost Walks are recommended for ages 13 and up, but we will not deny admission to anyone on the basis of age, provided that children are accompanied by a guardian.

Was this article helpful?

All tours are wheelchair accessible and when it comes to areas of stairs the guide will show you to the nearest lift or ramp.

Was this article helpful?

The walking tours can cover up to 2 or 3 miles (3 or 5 KM) and whilst there is plenty of opportunity to stop and rest at the locations visited in the tours we do advise comfortable clothes and shoes!

Was this article helpful?

Vegetarian substitutes are available on all tours. However we can not guarantee substitutes for gluten free, sugar free or dairy free diets.

Was this article helpful?

All of our food tours offer a great range of food included in the ticket price. The amount of food you get in each place varies, but we guarantee you’ll be satisfied by the end of the tour!

Was this article helpful?

For security reasons, we do not give out the guides numbers to customers. Tours are run at a relaxed walking pace and the guide routinely checks all the customers are present at regular intervals.

Was this article helpful?

If your question is not answered with the Frequently Asked Questions, then firstly we would like to congratulate you on having an original question. Secondly we would invite you to visit our website and ask one of the professional online representatives. If a representative is not available please send an email to our support team where you will receive an answer with in 24 hours.

Was this article helpful?

We recommend that you arrive at the meeting point 15 minutes prior to the scheduled start time, as tours depart promptly at their scheduled times. Guides will be waiting with a sign displaying our company logo so you can easily recognize them and check in.

Was this article helpful?

You may find/confirm the meeting point and other details on the tour’s page. We would advise you to copy and paste the meeting point’s address on Google Maps to know exact location of the Meeting Point, any nearby Parking Lots and different routes that you can take to get there. Please try to get to the meeting point 10-15mins earlier to avoid any problem or disappointment.

Was this article helpful?

The Help Center is made up of two parts: a knowledge base and a separate community platform. The community consists of questions and answers organized by topic. Questions can include ideas, tips, or any other community item. To get started, see Managing community content.

Note: Don’t confuse topics with articles. In the community, topics are top-level containers for questions.

A key ingredient to a successful community are the moderators. Recruit knowledgeable users who are eager to share their product knowledge, lead lost users to safety, and pick up the latest tricks of the trade from other product experts.

Was this article helpful?

You’re looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit our stuff or delete it if you prefer starting with a blank slate.

The Help Center is designed to provide a complete self-service support option for your customers. It lets them search for an article to learn a task, or ask fellow users for solutions to problems. If they can’t find an answer, they can still submit a request to an agent.

For more information, see Using the Help Center to get support.

Was this article helpful?