FAQ

Visit the ‘Our Tours’ section of the website:
– Choose your date (Green is available, Gray is Full/Not Available) 
– Choose time 
– Pop in Voucher Codes (multiple vouchers, separate by a comma)
– Choose the correct number of people
– Click Purchase
– Register/Create an Account (if you have an account with us, you may log in to your account to book your tour)

We recommend that you plan to arrive at the meeting location 15 minutes before the start of your tour.

Due to the nature of walking tours, we cannot guarantee admission to latecomers. As a courtesy to everyone in the group, and to ensure a relaxing, fulfilling experience, please be punctual. If you are running late, please contact your guide or alternatively, our helpline.

Your ticket guarantees your place on the tour you have booked. If you miss the tour you will need to purchase another ticket for a new tour.

You can schedule a private tour by emailing support@besttours.com. Please write “Private Tour Request” in the subject line and your inquiry will be forwarded to a manager who will be in touch shortly thereafter to arrange your tour.

We offer group rates depending on group size, and we even offer discount ticket bundles for schools, non-profits, and other organizations!

If you have a voucher, you will need to enter the name of the voucher company into the internal search bar of our website. This should bring up a list of tours and the one you are looking for will be the one connected with your voucher supplier.

If you are unable to select a specific date but able to select other dates then it is most likely that the day you are requesting is already full. Please choose another date.

Our team will confirm your tour 24 hours prior to the start time via text or email. You are welcome to confirm your tour in-advance (24-48hrs) through our Website Chat or Email.

Please bring your voucher and be reminded that you should be there 15 minutes before the tour starts.

Tours can be rescheduled up until 48 hours prior to the tour. If you wish to reschedule within 48 hours of the tour, you will need to purchase a new ticket.

If you cannot attend the date you have scheduled, we will happily assist you in rescheduling the tour, provided that you notify us via email with at least 48 hours notice. If you cannot reschedule the tour due to any reason, please contact your voucher company to get a full refund or if you purchased your tickets directly from us then please reply with your valid email address to receive a full refund.

At Best Tours we do everything that we can to avoid cancellations. If in the unlikely event, we need to cancel your tour, we will offer alternative dates or issue a full refund. 

Sure! Please make sure that whomever you are giving the ticket to understands that the booking will remain under the name of the original purchaser, as this will avoid confusion at check in.

Vouchers purchased from third party sites have expiration dates and terms that are unique to each particular site.

Note that expiration dates signify the date by which you must make a reservation, as long as you book it on or before the expiration, you can go anytime within 6 months.

Due to spatial limitations inside the shops, everyone on the tour must have a paid ticket.

All tours are primarily given in English. We do however operate some of our tours in French, Spanish and Italian and are always on the look out for guides who speak different languages. 

All tours run rain or shine. Tours will only be cancelled in the event of severe and dangerous weather. Guests will be notified the day prior in the event of a severe weather-related cancellation.

Yes! There are no age restrictions on any of our tours. Ghost Walks are recommended for ages 13 and up, but we will not deny admission to anyone on the basis of age, provided that children are accompanied by a guardian.

All tours are wheelchair accessible. Our guides will show you to the nearest lift or ramp where necessary.

The walking tours can cover up to 2 or 3 miles (3 or 5 KM) and whilst there is plenty of opportunity to stop and rest at the locations visited in the tours we do advise comfortable clothing and shoes.

Vegetarian substitutes are available on all tours. However we can not guarantee substitutes for gluten free, sugar free or dairy free diets.

All of our food tours offer a great range of food included in the ticket price. The amount of food you get in each place varies, but we guarantee that you’ll be satisfied by the end of the tour!

For security reasons, we do not give out the guides numbers. Tours are run at a relaxed walking pace and the guide routinely checks that all customers are present.

If your question is not answered in the Frequently Asked Questions, then firstly we would like to congratulate you on having an original question and secondly we invite you to visit our website and ask one of our professional online representatives. If a representative is not available please send an email to our support team where you will receive an answer with in 24 hours.

We recommend that you arrive at the meeting point 15 minutes prior to the scheduled start time, as tours depart promptly at their scheduled times. Guides will be waiting with a sign displaying our company logo so you can easily recognize them and check in.

You can find the meeting point and other details on the tour webpage. We advise you to copy and paste the meeting point’s address on Google Maps to know the exact location of the meeting point. Please aim to get to the meeting point 15 minutes early to avoid disappointment.